FAQ
General
Q: What is Edge of the Bench?
A: Edge of the Bench is your one-stop hub for hockey lifestyle products, tips, and gear. We showcase everything from HydroTagz water bottle bands to Twig Tack hockey wax and Rink Relief lip balm, all designed for players, families, and fans who live and breathe the game.
Q: Where is Edge of the Bench located?
A: Our team is based in Windsor-Essex County, Ontario, serving hockey communities locally and across Canada and the U.S. through our online store.
Products
Q: What are HydroTagz?
A: HydroTagz are custom silicone bands for water bottles, designed to help players easily identify their bottles on the bench. They come in customizable colors with names and numbers engraved, making them perfect for teams and families.
Q: What is Twig Tack?
A: Twig Tack is Canada’s premium super-tack hockey wax. Our new formulation is super sticky. The ultimate tape protector, enhancing puck control and durability during games.
Q: What is Rink Relief?
A: Rink Relief is a lip balm formulated for cold-weather environments. Made with rosemary, peppermint, and lemon essential oils, it protects and nourishes lips, keeping players, individuals and families comfortable on and off the ice.
Q: Can I customize HydroTagz for my team?
A: Absolutely! Teams can choose colors, add player names and numbers, and even select combo packs. Contact us directly for bulk orders or team inquiries.
Orders & Shipping
Q: How can I place an order?
A: Orders can be placed directly through our website. Simply select your product, choose any customizations, and proceed to checkout.
Q: Do you ship internationally?
A: Currently, we ship across Canada and the United States.
Q: How long does shipping take?
A: Standard shipping within Canada using Canada Post can take up to 14 business days, depending on your location. Faster shipping options are available. Custom or bulk orders may take longer due to handling or special order.
Product Care
Q: How do I clean and maintain my HydroTagz?
A: HydroTagz are made of durable silicone. Clean with warm, soapy water and let air dry. Avoid harsh chemicals to keep looking fresh. We recommend to not wash in the dishwasher as it may damage the coating.
Q: How long will Rink Relief last?
A: With normal use, Rink Relief lasts several weeks. Keep it stored in a cool, dry place for optimal shelf life.
Q: How long does Twig Tack last on my stick?
A: Twig Tack is designed to stay tacky and protective throughout games and practices. Frequency of reapplication depends on your usage and ice conditions. It's best to reapply between Periods.
Support & Contact
Q: Who do I contact if I have an issue with my order?
A: You can reach our support team through the Contact Us page on the website We aim to respond within 24-48 hours.
Q: Can I return or exchange my products?
A: Twig Tack is Non-refundable. Custom items (like personalized HydroTagz) are non-refundable unless defective. Please contact us with any concerns.
Community & Extras
Q: Does Edge of the Bench support teams or events?
A: Yes! We love supporting local hockey teams, tournaments, and community events. Reach out to discuss sponsorships, bulk orders, or special promotions.
Q: Can I find hockey tips and guides here?
A: Absolutely. Our site features blogs, product tips, and seasonal advice for players, parents, and coaches looking to stay on top of their game.